Status, Returns & Billing | CDW

Status, Returns & Billing

What can we answer?

Tracking & Shipping

How can I get tracking numbers?

When will my order ship?

I received an order confirmation. Does that mean my order will ship today?

What is the shipping policy?

Can I use my company's shipping carrier accounts?

Returns

How do I request a return?

What is CDW's return policy?

How do I cancel an order?

How do I update an order?

I have a Return Merchandise Authorization (RMA) number, how do I complete the return?

Billing & Invoices

How do I print an original invoice?

How do I change my billing address?

How do I save favorite billing, shipping and payment preferences?

How do I establish credit terms for my business?

Where do I submit a wire payment?

Do you accept cashier's checks?

My company does not use purchase orders. Can I reference the date as my purchase order number?

I set up my order under my personal account, but I would like to pay with a company check instead.

I am tax exempt. What proof of exemption do I need to bring with me to pick up my order?

How do I get a copy of my packing list?

Why is sales tax charged?

Will Call

Do you have a pickup location?

What do I need to bring with me to Will Call?

I need to return a product, but I don't have a Return Merchandise Authorization number. Can I come to CDW Will Call and have the return number processed there?

I sent a copy of the purchase order to my account manager. Do I still need to bring a copy with me for pickup?

Not Finding what you need?

Customer Relations can assist with recent orders, including status, cancellations, edits, updates and returns.

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866.782.4239 Mon-Fri 7am-9pm CT

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