When you pack the return, the RMA number should be clearly noted on the shipping label of each box, or you may write it on the shipping box. Please do not record the RMA number on the original manufacturer’s box. The return box should contain everything from the original shipment, including the original manufacturer’s box and packing material, all accessories, UPC bar codes, manuals, etc. that came with the original shipment. If you are returning a printer, fax machine or copier, please remove all toner and ink cartridges to prevent spillage during shipping. The toners/cartridges should be packaged separately, either in another box or sealed inside a plastic bag within the return item’s box.
If you have multiple packages to return, please make photocopies of the return address that was emailed to you and tape one on each package. All boxes should be securely packed to prevent possible damage during shipping. We are not liable for damage that occurs during shipment back to us and suggest that you insure these return items in case of lost merchandise.
Some returns may be eligible for pre-paid freight by CDW. If your return is eligible, you will receive a pre-paid freight label via email. Print the label and use clear tape or a carrier pouch with a self-adhesive back to affix the freight label to your package. Please remove or cover any existing freight labels on the package. You can either give the package to your regular UPS driver or drop off the package at any UPS drop off location. If your package is over 150 pounds, CDW Customer Relations will schedule a pickup via a heavyweight carrier and will contact you with additional details.
All international duty fees must be paid by the sender. We recommend that you use one of the following carriers to help ensure your packages clear customs: UPS, Federal Express or DHL for lightweight orders.
Returns should be sent to:
Attn: Returns Dept. / RMA # ____________
220 North Milwaukee Ave.
Vernon Hills, IL 60061
For specific types of returns, including items for repair, see CDW’s full product return policy (PDF). You can also contact Customer Relations or your account manager for further information and assistance.
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