Tech specs
Brand
VMware
Product Line
VMware Workspace ONE
Model
Advanced (Shared Cloud)
Manufacturer
Vmware
Software Main Type
Subscription license
Software Sub Type
Online services - mobile application management
License Quantity
1 user
License Type
Subscription upgrade license
License Validation Period
1 year
Retail / Licensing
License
Bundle Support
1 Year VMware SaaS Production Support and Subscription
Category
Online & appliance based services
Installation Type
Hosted
Packaged Quantity
1
Upgrade Details
VMware Workspace ONE Essentials Shared Cloud 1 user
Upgrade from
Essentials
Hosted Service Type
SaaS
Integrated System
New releases update
Application
E-mail consulting - 1 year / 6 contacts, Emergency phone consulting - 1 year / 6 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, New releases update - 1 year, Phone consulting - 1 year / 6 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 1 year / 6 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 1 year / 6 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Remote monitoring - 1 year, Technical support - 1 year - severity critical, Web knowledge base access - 1 year, Web support - 1 year