Tech specs
Brand
VMware
Product Line
VMware Support and Subscription
Model
Production
Manufacturer
Vmware
Software Name
VMware Infrastructure Standard
License Quantity
2 processors
Retail / Licensing
Maintenance
Packaged Quantity
1
Coverage Period
1 year
Service & Support Details
New releases update - 1 year, Phone consulting - 1 year - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 1 year - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - 1 year - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - 1 year - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 1 year - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 1 year - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Phone consulting - 1 year - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3, Web knowledge base access - 1 year, Web support - 1 year - availability: 24 hours a day / Monday-Sunday, Web support - 1 year availability: 24 hours a day / Monday-Sunday
Service Availability
24 hours a day / 7 days a week
Service Sub Type
Phone consulting
Integrated System
Technical support