Tech specs
Brand
VMware
Product Line
VMware Support and Subscription
Model
Production
Manufacturer
Vmware
Software Name
VMware vRealize Suite 2017 Enterprise
License Quantity
1 portable licensing unit (PLU)
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
3 years
Service & Support Details
E-mail consulting - 3 years / 18 contacts, Emergency phone consulting - 3 years / 18 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Emergency phone consulting - 3 years / 18 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1, New releases update - 3 years, Phone consulting - 3 years / 18 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 3 years / 18 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 3 years / 18 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 3 years / 18 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 3 years / 18 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Phone consulting - 3 years / 18 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3, Remote monitoring - 3 years, Technical support - 3 years - on-site - severity critical, Web knowledge base access - 3 years, Web support - 3 years
Service Availability
24 hours a day / 7 days a week
Service Response Time
30 min
Service Sub Type
Emergency phone consulting
Integrated System
Technical support