Tech specs
Brand
VMware
Product Line
VMware Support and Subscription
Model
Production
Manufacturer
Vmware
Software Name
VMware vCenter Operations Management Suite Enterprise
Software Version
5.0
License Quantity
25 VMs
Packaged Quantity
1
Coverage Period
3 years
Service & Support Details
E-mail consulting - 3 years / 18 contacts, Emergency phone consulting - 3 years / 18 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Emergency phone consulting - 3 years / 18 contacts - response time: 30 min availability: 24 hours a day / Monday-Sunday - severity level 1, New releases update - 3 years, Phone consulting - 3 years / 18 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 3 years / 18 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 3 years / 18 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 3 years / 18 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 3 years / 18 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Phone consulting - 3 years / 18 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 3, Remote monitoring - 3 years, Technical support - 3 years - on-site - severity critical, Web knowledge base access - 3 years, Web support - 3 years
Service Availability
24 hours a day / 7 days a week
Service Response Time
30 min
Service Sub Type
Emergency phone consulting
Integrated System
Technical support