Tech specs
Brand
VMware
Product Line
VMware Support and Subscription
Model
Basic
Manufacturer
Vmware
Software Name
VMware vCloud Suite Advanced
Software Version
5
Retail / Licensing
Maintenance
Installation Type
Hosted
Packaged Quantity
1
Coverage Period
2 months
Hosted Service Type
ASP
Service & Support Details
E-mail consulting - 2 months / 4 contacts, Emergency phone consulting - 2 months / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1, Emergency phone consulting - 2 months / 4 contacts - response time: 4 business hours availability: 12 hours a day / Monday-Friday - severity level 1, New releases update - 2 months, Phone consulting - 2 months / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Phone consulting - 2 months / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 2 months / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 3, Phone consulting - 2 months / 4 contacts - response time: 12 business hours availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 2 months / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2, Phone consulting - 2 months / 4 contacts - response time: 8 business hours availability: 12 hours a day / Monday-Friday - severity level 2, Remote monitoring - 2 months, Web knowledge base access - 2 months, Web support - 2 months
Service Availability
12 hours a day / 5 days a week
Service Response Time
4 business hours
Service Sub Type
Emergency phone consulting
Integrated System
Technical support