Tech specs
Brand
Veeam
Product Line
Veeam
Model
Basic Support
Manufacturer
Veeam
Software Name
Veeam Availability Suite Enterprise Plus
Licensing Details
Contract Consolidation, Monthly Co-term
Retail / Licensing
Maintenance
Installation Type
Locally installed
Packaged Quantity
1
ENERGY STAR Certified
No
Coverage Period
1 month
Service & Support Details
New releases update - 1 month, Phone consulting - 1 month - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Phone consulting - 1 month - response time: 2 business hours - availability: 12 hours a day / Monday-Friday - severity level 1, Phone consulting - 1 month - response time: 24 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 1 month - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2, Web knowledge base access - 1 month, Web support - 1 month - availability: 12 hours a day / Monday-Friday
Service Availability
12 hours a day / 5 days a week
Service Response Time
2 business hours
Service Sub Type
Phone consulting
Limited Warranty
Technical support
