Tech specs
Brand
Tripwire
Product Line
Tripwire
Model
Enterprise Support
Manufacturer
TRIPWIRE
Software Name
Tripwire Enterprise Console
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
E-mail consulting - 1 year - response time: 1 business hour - availability: business hours / Monday-Friday - severity level 2, E-mail consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, E-mail consulting - 1 year - response time: 4 business hours - availability: business hours / Monday-Friday - severity level 3/4, New releases update - 1 year, Phone consulting - 1 year - response time: 1 business hour - availability: business hours / Monday-Friday - severity level 2, Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Web knowledge base access - 1 year, Web support - 1 year - response time: 1 business hour - availability: business hours / Monday-Friday - severity level 2, Web support - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Web support - 1 year - response time: 4 business hours - availability: business hours / Monday-Friday - severity level 3/4
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Phone consulting
Limited Warranty
Technical Support