Tech specs
Class of Equipment
Storage arrays
Brand
Scale Computing
Manufacturer
Scale
Packaged Quantity
1
Product Line
ScaleCare Support
Support Details Full Contract Period
1 year
Support Details Location
Shipment
Support Details Service Included
E-mail consulting, Phone consulting, Replacement, Web knowledge base access, Web support
Support Details Type
Extended service agreement, New releases update, Product info support, Technical support
Support Full Contract Period
1 year
Location
Shipment
Response Time
Next business day
Response Time Comment
For critical issues
Service Included
Replacement
Support Period
4th or 5th year
Type
Extended service agreement (renewal)
Limitation
For critical problems, For low priority problems
Response Time
Next business day
Service Availability (Days a Week)
Monday-Friday, Monday-Sunday
Service Availability (Hours a Day)
12 hours a day, 24 hours a day
