Tech specs
Class of Equipment
Storage arrays
Brand
Scale
Manufacturer
Scale
Packaged Quantity
1
Product Line
ScaleCare
Support Details Full Contract Period
2 years
Support Details Location
Shipment
Support Details Service Included
E-mail consulting, Phone consulting, Remote monitoring, Replacement, Web knowledge base access, Web support
Support Details Type
Extended service agreement, New releases update, Product info support, Technical support
Support Full Contract Period
2 year(s)
Location
Shipment
Response Time
Next business day
Service Included
Replacement
Type
Extended service agreement
Limitation
Severity high
Response Time
2 hours, Next business day
Service Availability (Days a Week)
Monday-Friday, Monday-Sunday
Service Availability (Hours a Day)
12 hours a day, 24 hours a day