Tech specs
Brand
Palo Alto Networks
Product Line
Palo Alto Networks
Model
Premium Support Program
Manufacturer
PALO ALTO Renewals
Software Name
Palo Alto Networks Perpetual Bundle for VM-100: Threat Prevention, PANDB URL filtering, Global Protect and WildFire
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
New releases update - 1 year, Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2, Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3, Phone consulting - 1 year - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4, Web knowledge base access - 1 year, Web support - 1 year
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Phone consulting
Limited Warranty
Technical Support (Renewal)
