Tech specs
Brand
Palo Alto Networks
Product Line
Palo Alto Networks
Model
Premium Support Program
Manufacturer
Palo Alto
Software Name
Palo Alto Virtual Instant-On Network (ION)
Installation Type
Locally installed
Packaged Quantity
1
Service & Support Details
New releases update, Phone consulting - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2, Phone consulting - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3, Phone consulting - response time: 8 business hours - availability: 24 hours a day / Monday-Sunday - severity level 4, Web knowledge base access, Web support
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Phone consulting
Limited Warranty
Technical Support