Tech specs
Brand
VMware
Product Line
VMware Horizon
Model
Universal Subscription - (Core)
Manufacturer
VMware EUC Products
Software Main Type
Subscription license
Software Sub Type
Online & appliance based services - desktop virtualization
License Quantity
50 concurrent users
License Type
Subscription Upgrade License
License Validation Period
5 years
Bundle Support
VMware Production Support for Cloud Products
Category
Online & appliance based services
Installation Type
Hosted
Packaged Quantity
1
Upgrade Details
VMware Horizon Advanced Edition (perpetual license) 50 concurrent users, VMware Horizon Enterprise Edition (perpetual license) 50 concurrent users, VMware Horizon Standard Edition (perpetual license) 50 concurrent users
Upgrade from
VMware Horizon Standard / Advanced / Enterprise Edition (perpetual license)
Hosted Service Type
DaaS
Limited Warranty
Technical Support
Application
E-mail consulting - 5 years / 30 contacts, Emergency phone consulting - 5 years / 30 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, New releases update - 5 years, Phone consulting - 5 years / 30 contacts - response time: 12 business hours - availability: 10 hours a day / Monday-Friday - severity level 4, Phone consulting - 5 years / 30 contacts - response time: 4 business hours - availability: 10 hours a day / Monday-Friday - severity level 2, Phone consulting - 5 years / 30 contacts - response time: 8 business hours - availability: 10 hours a day / Monday-Friday - severity level 3, Remote monitoring - 5 years, Technical support - 5 years - severity critical, Web knowledge base access - 5 years, Web support - 5 years