Tech specs
Brand
Novell
Product Line
Novell Service Desk
Model
for ITIL Service Management
Manufacturer
Novell
Operating System Family
Linux, Windows
Software Main Type
License
Software Sub Type
Business - technical support & helpdesk software
License Quantity
1 user
License Type
License
Licensing Program
Novell Master License Agreement (MLA), Novell Volume License Agreement (VLA)
Retail / Licensing
License
Bundle Support
Priority Maintenance
Category
Business applications
Distribution Media Type
Electronic
Packaged Quantity
1
Integrated System
New releases update
Application
New releases update, Phone consulting - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - response time: 4 hours - availability: 24 hours a day / Monday-Sunday, Web support - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Web support - response time: 4 hours - availability: 24 hours a day / Monday-Sunday