Tech specs
Brand
Morpheus Data
Product Line
Morpheus
Model
Premium Support
Manufacturer
Morpheus Data
Software Name
Morpheus
License Price Levels
200-499 licenses
License Quantity
1 concurrent workload element
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
E-mail consulting - 1 year, New releases update - 1 year, Web knowledge base access - 1 year, Web support - 1 year - response time: 12 hours - availability: 24 hours a day / Saturday-Sunday - severity critical, Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Monday-Friday - severity medium, Web support - 1 year - response time: 24 hours - availability: 24 hours a day / Saturday-Sunday - severity high, Web support - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Friday - severity critical, Web support - 1 year - response time: 48 hours - availability: 24 hours a day / Monday-Friday - severity low, Web support - 1 year - response time: 48 hours - availability: 24 hours a day / Saturday-Sunday - severity medium, Web support - 1 year - response time: 72 hours - availability: 24 hours a day / Saturday-Sunday - severity low, Web support - 1 year - response time: 8 hours - availability: 24 hours a day / Monday-Friday - severity high
Service Availability
24 hours a day / 7 days a week
Service Response Time
4 hours
Service Sub Type
Web support
Limited Warranty
Extended Service Agreement
