Tech specs
Brand
Milestone Systems
Product Line
Milestone Care
Model
Premium
Manufacturer
Milestone
Software Name
XProtect Professional+
License Quantity
1 Device
Retail / Licensing
Maintenance
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
5 Years
Service & Support Details
E-mail consulting - 5 years - availability: 24 hours a day / Monday-Sunday, New releases update - 5 years, Phone consulting - 5 years - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity critical, Phone consulting - 5 years - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity minor, Phone consulting - 5 years - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity sever, Phone consulting - 5 years - response time: 8 hours - availability: 24 hours a day / Monday-Sunday - severity moderate, Web knowledge base access - 5 years, Web support - 5 years, Web-based training - 5 years
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Phone consulting
Limited Warranty
Technical Support