Tech specs
Brand
LANDesk
Product Line
LANDesk Support and Subscription
Model
Basic
Manufacturer
LANDdesk Shavlik
Software Name
Shavlik Protect Standard For Workstation
Packaged Quantity
1
Coverage Period
1 year
Service & Support Details
E-mail consulting - 1 year / 4 contacts, Emergency phone consulting - 1 year / 4 contacts - response time: 4 business hours - availability: 12 hours a day / Monday-Friday - severity level 1, New releases update - 1 year, Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 3, Phone consulting - 1 year / 4 contacts - response time: 12 business hours - availability: 12 hours a day / Monday-Friday - severity level 4, Phone consulting - 1 year / 4 contacts - response time: 8 business hours - availability: 12 hours a day / Monday-Friday - severity level 2, Remote monitoring - 1 year, Web knowledge base access - 1 year, Web support - 1 year
Service Availability
12 hours a day / 5 days a week
Service Response Time
4 business hours
Service Sub Type
Emergency phone consulting
Limited Warranty
Technical support (renewal)
