Tech specs
Brand
KEMP
Product Line
Kemp
Model
Enterprise Subscription
Manufacturer
Kemp Technologies
Product Supported
Complicated network devices
Packaged Quantity
1
Coverage Period
1 Year
Service Location
Shipment
Service Response Time
Next Business Day
Service Sub Type
Advance hardware replacement
System
Extended service agreement - advance hardware replacement - 1 year - shipment - response time: NBD, New releases update - 1 year, Technical support - phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity normal, Technical support - phone consulting - 1 year - response time: 1 h - availability: 24 hours a day / Monday-Sunday - severity critical, Technical support - phone consulting - 1 year - response time: 2 h - availability: 24 hours a day / Monday-Sunday - severity major, Technical support - phone consulting - 1 year - response time: 4 h - availability: 24 hours a day / Monday-Sunday - severity escalated, Technical support - web support - 1 year - response time: 1 business day - availability: business hours / Monday-Friday - severity normal, Technical support - web support - 1 year - response time: 1 business hour - availability: business hours / Monday-Friday - severity critical, Technical support - web support - 1 year - response time: 2 business hours - availability: business hours / Monday-Friday - severity major, Technical support - web support - 1 year - response time: 4 business hours - availability: business hours / Monday-Friday - severity escalated
Limited Warranty
Extended Service Agreement