Tech specs
Brand
HP
Manufacturer
HP Inc.
Product Type
Care Pack
Coverage Period
48 Month
Service Availability
9 x 5
Service Characteristic
Parts & Labor
Service Description
9x5
Service Details
Next business day onsite response:| For issues that cannot be resolved remotely, an authorized HP Services representative arrives at your site the next day after your call has been logged and for which you have a contracted service window. HP Services returns your covered hardware to operational condition, repairing or replacing components or entire units as necessary. Your coverage includes all required parts and materials.
Service Duration
4 Year
Service Location
Onsite
Service Main Type
Maintenance
Service Name
Service/Support
Service Response Time
Next Business Day day
Service Sub Type
Physical
1-8 of 31 reviews
4 year extension only added 1 year
HP Care Pack 4 year extension only added 1 year to the warranty. HP support was unable to fix the problem.
Written by a user while visiting
HP Canada
Gotta Have It
You'd think that after spending a ton of money on an HP product, you wouldn't need an extended warranty.
Written by a user while visiting
hp.com
I thought a "business day" was the same as a weekday that was not a holiday. My repair took SIX!
If only "next business day" really meant "next business day!" HP took three business days to deliver the repair part to me. Then three more business days to get the technician out to do the repair. (It would have been four business days but I persuaded the technician to come one day sooner than he had intended.
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Written by a user while visiting
hp.com
Care Pack Goodness
A great deal at a great price.
Written by a user while visiting
hp.com
A good buy
I bought the maintenance protection plan. Easy to purchase online.
Written by a user while visiting
hp.com
HP Care Pack
For me it is a must have, mission critical Care Pack for my home office
Written by a user while visiting
hp.com
No response from Team yet.
I am still waiting to hear back from the Care Pack Team about registering my purchase. Last communication was 9/14 and they were these incident numbers - <<#1578992-2493302-3070950#>
Written by a user while visiting
hp.com
It's a play on words....................
it comes with a 3 year warranty, however i purchased a 1 year warranty and they call it 4 year warranty. it makes no sense.
Written by a user while visiting
hp.com
