Tech specs
Brand
ExtraHop Networks
Product Line
ExtraHop
Model
Platinum
Manufacturer
ExtraHop
Software Name
ExtraHop Networks EDA 1100v Reveal(x)
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Month
Service & Support Details
E-mail consulting - 1 month - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4, E-mail consulting - 1 month - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 1/2, New releases update - 1 month, Phone consulting - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - 1 month - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2, Phone consulting - 1 month - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4, Web support - 1 month - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Web support - 1 month - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - severity level 2, Web support - 1 month - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3/4
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Phone consulting
Limited Warranty
Technical Support (Renewal)
