Tech specs
Brand
DataCore
Product Line
DataCore Annual Support Program
Manufacturer
Datacore
Software Name
SANsymphony-V Storage Virtualization Software
Software Version
4.5
License Quantity
1 node (80 TB capacity)
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
E-mail consulting - 1 year - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2, Phone consulting - 1 year - response time: next business day - availability: 24 hours a day / Monday-Sunday - severity level 3, Web knowledge base access - 1 year - availability: 24 hours a day / Monday-Sunday, Web support - 1 year - availability: 24 hours a day / Monday-Sunday
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Phone consulting
Limited Warranty
Technical Support
