CyberData Outdoor Intercom Shroud
$68.99
Mfg # 011188
CDW # 2878853
Quick tech specs
- Corrosion Resistant Aluminum 5052
- Fits all 1x Outdoor Backboxes
- Powder Coated Paint
Know your gear
The CyberData Outdoor Shroud protects outdoor backboxes from environmental elements. Its corrosion-resistant aluminum construction ensures enhanced durability.
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This Item: CyberData Outdoor Intercom Shroud
$68.99
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Top Rated Products
CyberData Outdoor Intercom Shroud is rated
5.00 out of
5 by
2.
Rated 5 out of
5 by
Karan-Singh from
A good tool that can be used to capture inbound leads and manage all customer interactions
What is our primary use case?
We use the solution to capture leads and interact with them. Our company manages all the customer interactions through the solution.
How has it helped my organization?
Intercom Customer Communications Platform is really good at capturing the inbound leads that come to us through different marketing channels, like ads or whatever marketing activities we are running. As soon as the inbound lead comes, the solution creates an account on the platform. We can see and track all the activities the user or the prospect is doing on the platform.
We use that for customer service, and people use our live chat to interact with the platform if they have any sort of issues. We use the solution to do customer service, to interact with the customers, and help them through the live chat. We manage all the live chat through the solution.
What is most valuable?
The live chat is pretty good because you can create a macro, which is a predefined input we can give customers. For example, if the user asks for a specific feature or issue, we already have a message created, called a macro in Intercom Customer Communications Platform. When we press the keyboard shortcut 'command+k,' different micros will appear.
We can use keywords to search through those macros for different kinds of issues. As soon as we find the right macro, we can click on it, and it will be automatically filled in the chat box. We can then edit it and send it away. The customer interaction becomes super easy with the macro feature.
What needs improvement?
Sometimes, the solution lags and takes time to update something. If I put a specific tag on an inbound lead, it would take around five minutes for that tag to reflect throughout the solution for all the users.
If my colleague and I are using the solution simultaneously and I create a tag for a specific lead, then that tag would not be visible to my colleague for about three to four minutes.
Since the solution is great at capturing leads and giving me an overview of all the people interacting with our platform, I would love to see a CRM structure created. We can create a pipeline in the solution itself, and then it can give us that CRM experience.
For how long have I used the solution?
I have been using Intercom Customer Communications Platform for three months.
What do I think about the stability of the solution?
I rate Intercom Customer Communications Platform an eight out of ten for stability.
What do I think about the scalability of the solution?
I rate Intercom Customer Communications Platform an eight out of ten for scalability.
What was our ROI?
We have seen a return on investment with Intercom Customer Communications Platform. We are getting a great amount of functionality for whatever we are paying for the solution. That's why we continue to use Intercom Customer Communications Platform instead of other CRMs, like HubSpot or Salesforce.
What other advice do I have?
I am using the latest version of Intercom Customer Communications Platform.
The solution is deployed on-cloud in our organization.
I advise users to go for Intercom Customer Communications Platform. If you are a small company just starting up, the solution is a great way to manage all your customer interactions and manage the customer journey itself in a very simple and easy way.
Overall, I rate Intercom Customer Communications Platform a nine out of ten.
Disclaimer: I am a real user, and this review is based on my own experience and opinions.
Date published: 2023-09-15T00:00:00-04:00
Rated 5 out of
5 by
Kumar Abhishek Anand from
Customer support has improved significantly with seamless chat integration for quick resolutions
What is our primary use case?
When asked about AI tools and AI coding tools, we were using ChatGPT until recently. We switched to GitHub Copilot, which we have integrated into our IDE for software development purposes.
Regarding the Intercom Customer Communications Platform, it has mainly helped in the support aspect. We have been wanting to implement a tool that would allow customers to chat within our application itself, which we have been able to provide.
What is most valuable?
The feature we appreciate most about the Intercom Customer Communications Platform is the messenger functionality. We are able to integrate it into our application and provide support to customers directly through our application. The messenger works efficiently, allowing users to have conversations without entering their details repeatedly.
There is conversation history available for each customer interaction, and they can access the help section within the chat itself. The Finn AI agent handles conversations both in chat and WhatsApp, which is particularly beneficial.
Regarding automation tools, we have enabled the AI agent to answer customer queries instantly, reducing the need for constant staff presence. The AI agent quickly responds to customers and summarizes their issues, informing us when it cannot resolve a problem independently.
What needs improvement?
For the Intercom Customer Communications Platform, we are updating our knowledge base to help the AI read more proactively. It would be beneficial if there was a way to train the AI to better understand customer language. Additionally, we currently cannot implement AI responses in emails, though we are unsure if this is an existing feature.
For how long have I used the solution?
We have been using the solution for approximately two months.
What was my experience with deployment of the solution?
We have deployed the solution on AWS cloud. Our deployment process involves building the application in our system and deploying it. While deployment takes minimal time, we were initially incurring significant costs in cloud deployment, which led us to implement cost-reduction measures and develop a new deployment strategy.
What do I think about the stability of the solution?
The stability has been exceptional, warranting almost a perfect score.
What do I think about the scalability of the solution?
Since we currently have 100 customers, it is difficult to comment extensively on scalability. We will be better positioned to evaluate scalability as our customer base grows.
How are customer service and support?
The technical support from the Intercom Customer Communications Platform has been rated 5 out of 5.
How would you rate customer service and support?
Positive
Which solution did I use previously and why did I switch?
We can compare the Intercom Customer Communications Platform with Zoho Desk and Freshdesk. Zoho Desk offers similar functionalities, including messenger and WhatsApp channels. However, its messenger is not as intuitive for end customers, requiring repeated entry of name and email information.
Zoho Desk's tiered pricing was comparable or slightly higher than the Intercom Customer Communications Platform. Based on our positive experiences with the Intercom Customer Communications Platform through interactions with services Razorpay and Channex, we chose it as our preferred solution. Freshdesk offered fewer capabilities compared to Zoho Desk, making the Intercom Customer Communications Platform the superior choice overall.
How was the initial setup?
We utilized the service directly from their server rather than downloading it from Amazon Marketplace.
What about the implementation team?
The implementation process included sharing of credentials.
What was our ROI?
Our organization currently has approximately 100 people. I serve as the director and co-founder of the company.
What's my experience with pricing, setup cost, and licensing?
The pricing is considered fair, particularly considering the primary offerings of messenger functionality and knowledge base. For a small company with our number of agents and customer base, it is cost-effective.
Which other solutions did I evaluate?
We are seeking solutions for targeting customers through messaging campaigns, though we have not found a complete CRM solution. The Intercom Customer Communications Platform helps us support existing customers, but we are not utilizing it for customer acquisition.
We would benefit from insights regarding campaign response rates, customer demographic categorization, and detailed requirement analysis. These insights would help build an effective sales funnel.
Currently, our sales process is manual. We enable customers to access our application through our platform, send subscription links, and maintain control over account access.
What other advice do I have?
I would recommend the Intercom Customer Communications Platform to other users as it enables superior customer service delivery. Having tried other platforms, this has proven to be the most effective solution for our needs. The overall rating for this solution is 9.5 out of 10.
Which deployment model are you using for this solution?
Public Cloud
If public cloud, private cloud, or hybrid cloud, which cloud provider do you use?
Amazon Web Services (AWS)
Disclaimer: My company does not have a business relationship with this vendor other than being a customer.
Date published: 2025-06-13T00:00:00-04:00
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