Tech specs
Brand
Check Point
Product Line
Check Point Direct Enterprise Support
Model
Standard
Manufacturer
Check Point Software
Product Supported
Complicated network devices
Packaged Quantity
1
Coverage Period
1 Year
Service Availability
9 hours a day / 5 days a week
Service Location
Shipment
Service Response Time
Next Business Day
Service Sub Type
Replacement
System
Extended service agreement - replacement - 1 year - shipment - response time: NBD - availability: 9 hours a day / Monday-Friday, New releases update - 1 year, Product info support - web knowledge base access - 1 year, Technical support - e-mail consulting - 1 year - availability: 9 hours a day / Monday-Friday, Technical support - phone consulting - 1 year - response time: 30 min - availability: 9 hours a day / Monday-Friday - 5 designated contacts / severity level 1, Technical support - phone consulting - 1 year - response time: 4 h - availability: 9 hours a day / Monday-Friday - 5 designated contacts / severity level 2, 3, 4, Technical support - web support - 1 year - availability: 9 hours a day / Monday-Friday
Limited Warranty
Extended Service Agreement