Tech specs
Brand
Check Point
Product Line
Check Point Direct Enterprise Support
Model
Premium
Manufacturer
Check Point
Product Supported
Complicated network devices
Packaged Quantity
1
Coverage Period
1 year
Service Availability
24 hours a day / 7 days a week
Service Location
Shipment
Service Response Time
Next business day
Service Sub Type
Replacement
Network Service & Support
Extended service agreement - replacement - 1 year - shipment - response time: next business day - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year / 10 contacts, Product info support - web knowledge base access - 1 year / 10 contacts - availability: 24 hours a day / Monday-Sunday, Technical support - e-mail consulting - 1 year / 10 contacts - availability: 24 hours a day / Monday-Sunday, Technical support - emergency phone consulting - 1 year / 10 contacts - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Technical support - phone consulting - 1 year / 10 contacts - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 2, Technical support - phone consulting - 1 year / 10 contacts - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 3, Technical support - phone consulting - 1 year / 10 contacts - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - severity level 4, Technical support - web support - 1 year / 10 contacts - availability: 24 hours a day / Monday-Sunday
Limited Warranty
Extended service agreement