Tech specs
Brand
BitDefender
Product Line
Bitdefender Premium Support
Model
Enterprise
Manufacturer
Bitdefender
License Price Levels
5000+ level
License Quantity
1 License
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
Maintenance - 1 year - 4 sessions per year, Phone consulting - 1 year - response time: 12 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity trivial, Phone consulting - 1 year - response time: 12 hours - availability: 8 hours a day / Monday-Friday - severity trivial, Phone consulting - 1 year - response time: 2 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity major, Phone consulting - 1 year - response time: 2 hours - availability: 8 hours a day / Monday-Friday - severity major, Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - english language only / severity critical, Phone consulting - 1 year - response time: 30 min - availability: 8 hours a day / Monday-Friday - severity critical, Phone consulting - 1 year - response time: 4 hours - availability: 24 hours a day / Monday-Sunday - english language only / severity minor, Phone consulting - 1 year - response time: 4 hours - availability: 8 hours a day / Monday-Friday - severity minor, Remote inspection - 1 year - 2 sessions per year, Web knowledge base access - 1 year, Web support - 1 year, Web-based training - 1 year - 2 days
Service Availability
24 hours a day / 7 days a week
Service Response Time
30 min
Service Sub Type
Phone consulting
Limited Warranty
Technical Support