Tech specs
Brand
StorageCraft
Product Line
StorageCraft Premium Support
Manufacturer
StorageCraft
Software Name
StorageCraft ShadowProtect SPX Server (Windows)
License Price Levels
1-9 licenses
License Quantity
1 server
License Validation Period
1 year
Country
United States
Installation Type
Locally installed
Localization
English
Packaged Quantity
1
ENERGY STAR Certified
No
Coverage Period
1 Year
Service & Support Details
E-mail consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity high, E-mail consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity low, E-mail consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity medium, Emergency e-mail consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday, Emergency phone consulting - 1 year - response time: 1 hour - availability: 24 hours a day / Monday-Sunday, New releases update - 1 year, Phone consulting - 1 year - response time: 1 business day - availability: 24 hours a day / Monday-Sunday - severity high, Phone consulting - 1 year - response time: 2 business days - availability: 24 hours a day / Monday-Sunday - severity medium, Web knowledge base access - 1 year, Web support - 1 year
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Emergency phone consulting
Limited Warranty
Technical Support