Tech specs
Brand
Proofpoint
Product Line
Proofpoint Platinum Support
Manufacturer
Proofpoint
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
1 Year
Service & Support Details
Knowledge base access - 1 year, New releases update - 1 year, Phone consulting - 1 year / 4 contacts - response time: 1 hour - availability: 24 hours a day / Monday-Sunday - priority 1, Phone consulting - 1 year / 4 contacts - response time: 16 hours - availability: 15 hours a day / Monday-Friday - priority 4, Phone consulting - 1 year / 4 contacts - response time: 4 hours - availability: 15 hours a day / Monday-Friday - priority 2, Phone consulting - 1 year / 4 contacts - response time: 8 hours - availability: 15 hours a day / Monday-Friday - priority 3, Web support - 1 year / 4 contacts - availability: 15 hours a day / Monday-Friday
Service Availability
24 hours a day / 7 days a week
Service Response Time
1 Hour
Service Sub Type
Phone consulting
Limited Warranty
Technical Support
