Know your gear
Magic Service Desk Enterprise Edition, the latest edition of the industry's first browser-based service desk solution, is a major addition to the Magic family. Magic Enterprise Edition is the first and only browser-based product to achieve ITIL compatibility, making it fully compliant with accepted best practices for IT services. The Enterprise Edition also includes significant enhancements to help users experience maximum productivity and ease-of-use from their service management software. These enhancements include client comment pop-up windows, improved search functionality, and new reporting and customization options.