Tech specs
Brand
Igel
Product Line
Igel Priority Support
Manufacturer
Igel
Software Name
IGEL OS
License Price Levels
0-99 licenses
License Type
Standalone License (upsell)
Licensing Details
For existing customers who do not want to migrate to OS11 Priority/Plus Subscription
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
3 Year
Service & Support Details
E-mail consulting - 3 years - availability: business hours, New releases update - 3 years, Phone consulting - 3 years - response time: 4 business hours - availability: business hours - 10 named contacts / severity critical, Phone consulting - 3 years - response time: next business day - availability: business hours - 10 named contacts, Remote consulting - 3 years - availability: business hours, Web knowledge base access - 3 years, Web support - 3 years - availability: business hours
Service Availability
Business hours
Service Response Time
4 business hours
Service Sub Type
Phone consulting
Limited Warranty
Technical Support
