Tech specs
Brand
Websense
Product Line
Forcepoint Premium Support
Manufacturer
WebSENSE
Retail / Licensing
Maintenance
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
29 months
Service & Support Details
New releases update - 29 months, Phone consulting - 29 months - response time: 2 business days - 6 named contacts / severity level 4, Phone consulting - 29 months - response time: 4 hours availability: 24 hours a day / Monday-Sunday - 6 named contacts / severity level 2, Phone consulting - 29 months - response time: 45 min availability: 24 hours a day / Monday-Sunday - 6 named contacts / severity level 1, Phone consulting - 29 months - response time: 8 hours - 6 named contacts / severity level 3, Security alert notification - 29 months, Web knowledge base access - 29 months, Web support - 29 months
Service Availability
24 hours a day / 7 days a week
Service Response Time
45 min
Service Sub Type
Phone consulting
Integrated System
Technical support