Tech specs
Brand
Citrix
Product Line
Citrix Customer Success Services
Model
Priority
Manufacturer
Citrix Open Licensing
Software Name
Citrix ShareFile Advanced
License Quantity
1 user (0 GB capacity)
Installation Type
Hosted
Packaged Quantity
1
Coverage Period
1 Year
Hosted Service Type
SaaS
Service & Support Details
New releases update - 1 year, Phone consulting - 1 year - response time: 15 min - availability: 24 hours a day / Monday-Sunday - severity level 1, Phone consulting - 1 year - response time: 30 min - availability: 24 hours a day / Monday-Sunday - severity level 2, Phone consulting - 1 year - response time: 4 business hours - availability: business hours, Web support - 1 year
Service Availability
24 hours a day / 7 days a week
Service Response Time
15 min
Service Sub Type
Phone consulting
Limited Warranty
Technical Support