Tech specs
Brand
Blancco
Product Line
Blancco
Model
Premium Support Plan (SP1)
Manufacturer
Lenovo ThinkPlus Protection
Software Name
Blancco Drive Eraser Enterprise Edition
License Price Levels
5000-9999 licenses
License Quantity
1 asset
Electronic Distribution
Yes
Installation Type
Locally installed
Packaged Quantity
1
Coverage Period
3 Year
Service & Support Details
E-mail consulting - 3 years - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, New releases update - 3 years, Phone consulting - 3 years - response time: 1 hour - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 1, Phone consulting - 3 years - response time: 2 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 2, Phone consulting - 3 years - response time: 4 hours - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday - severity level 3/4, Web knowledge base access - 3 years
Service Availability
9 hours a day / 5 days a week
Service Response Time
1 Hour
Service Sub Type
Phone consulting
Support Incidents
10
Limited Warranty
Technical Support
