Tech specs
1-3 of 3 reviews
What is our primary use case? I use the solution in our company to protect our website. How has it helped my organization? The product has improved my organization due to the protection it offers to our company's website. What is most valuable? The product's bot protection feature is valuable for our company. I cannot comment on anything else in the product that is valuable to our company since all its other features are common. With the product, our company doesn't face any issues. Our company's website had a contact form. Normally, my company used to face issues with bots that filled out the form and sent a masked email address to our information mailbox, which was one of our concerns because we were not getting genuine inquiries from our forms, but after the implementation of the product, we were okay. What needs improvement? My company had faced some downtime or an outage twice with Barracuda WAF-as-a-Service due to backend problems. The stability of the product is an area of concern where improvements are required. I don't know much about what additional features are required in the product's future releases since I think it has almost all users. One feature I want in the solution stems from the fact that there are almost 17 applications protected in our company with the help of Barracuda WAF-as-a-Service. If I need to block one IP address for all 17 applications together, it is not possible, and I need to block the IP address on each application separately, making it a time-consuming process. It would be great if the product allows users to block an IP address for all the applications in an environment in one go rather than having to block the IP address separately for each application. For how long have I used the solution? I have been using Barracuda WAF-as-a-Service for almost two years. My company is an end user of the solution. What do I think about the stability of the solution? My company had faced a downtime of four to five hours with the solution, after which we again faced a downtime of around three hours with the product because of the tool's backend issues. Stability-wise, I rate the solution a four out of ten. What do I think about the scalability of the solution? The product's scalability is fine since my company initially had ten licenses for the product, and we could scale up to twenty. Scalability-wise, I rate the solution a seven out of ten. It doesn't matter how many users use the product in our company since the solution is mainly meant to protect our company's 17 applications. How are customer service and support? The solution's technical support is very good. I rate the technical support a seven out of ten. How would you rate customer service and support? Neutral How was the initial setup? I rate the initial setup phase a five on a scale of one to ten, where one is a difficult setup phase, and ten is an easy setup process. The product's initial setup phase was not a nice process. As I was not an expert with the product during its setup phase, some time was required to ensure coordination between our company's website and product vendor. The solution is deployed on the cloud. The product's deployment process took almost three months to complete. There is a need to deploy the DNS server addresses to Barracuda WAF-as-a-Service, and in each website, 301 and redirection should be configured, after which all the other policies are to be enabled manually for each application. In our company, we have 17 applications, and we need to manually enable the policies for each application separately. What's my experience with pricing, setup cost, and licensing? I rate the product's price a five on a scale of one to ten, where one is low, and ten is high. There are no additional costs to be paid apart from the standard licensing fees attached to the solution. Which other solutions did I evaluate? Against Barracuda WAF-as-a-Service, I think my company had tried two products, one of which was Imperva, but I don't remember the name of the Other product. My company chose Barracuda WAF-as-a-Service over Imperva since the latter was too costly compared to the former solution. What other advice do I have? I don't know what to say about the product after seeing the solution have a downtime twice in a span of two months. I cannot recommend the product to others. If I consider the solution's downtime, because of which it is not possible for the product to offer its features to support backend processes, I rate the overall product a six out of ten. Disclaimer: I am a real user, and this review is based on my own experience and opinions.customer
What is our primary use case? It's a very specific solution that is only requested for a customer's web code or their global IT policy. For example, if a head office is using Barracuda, then they will make sure that the branch office is using the same. The use case is very subjective. The solution covers a lot of major protection, or threat management functions in the feature itself. They do DDoS protection on our application. It is also for protocol support. It is mainly used for application delivery. For example, we are able to do SSL authentication on the box itself. That was standard. They will free up all the resources on the server for the SSL authentication. It does the job quite well. What is most valuable? The solution can be used for threat prevention or as a cloud-to-cloud backup system. It's based on email protection. It also has cloud security. It's mostly used as a web application firewall. What do I think about the stability of the solution? The solution is quite stable because Barracuda has domain expertise for that area. How are customer service and support? I haven't had much experience with technical support. We offer the Level 1 tech support to end users.W hen there's a more heavy duty issue, then we will escalate to Level 2. That's how we escalate the matter, but we do it ourselves because we always have to mitigate the issue at Level 1. How was the initial setup? It's pretty straightforward. It's all GUI based. Any certified engineer that has been certified by Barracuda can set up the box quite easily based on the requirements of the customer. What's my experience with pricing, setup cost, and licensing? It's very difficult for me to give an estimate of the cost. All I know is that we sell the box itself as a service. What other advice do I have? I would rate this solution 7 out of 10. Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner
What is our primary use case? The solution can be used to provide application security. What is most valuable? The most valuable features of the solution are it is plug and play, has automated policies, a simple configuration, and is easy to create rules. What needs improvement? The solution can improve by bundling Security Operation Center (SOC) with the WAF-as-a-Service, it would provide a lot more value to customers. For how long have I used the solution? I have been using this solution within the last 12 months. What do I think about the stability of the solution? It is a stable solution. What do I think about the scalability of the solution? I have found the solution very simple to scale. How was the initial setup? The installation of the solution is easy. However, it is beneficial if the administrator has some experience in application coding. What other advice do I have? I would recommend this solution to others because Barracuda has been in the industry for more than 20 years. There are many use cases for this solution. I rate Barracuda WAF-as-a-Service an eight out of ten. Which deployment model are you using for this solution? Public Cloud Disclaimer: My company has a business relationship with this vendor other than being a customer:Partner