Lenovo Onsite + Keep Your Drive + Premier Support - extended service agreement - 5 years - on-site
Know your gear
Warranty upgrade for 5 year Onsite base warranty models
Lenovo offers a comprehensive portfolio of value-added services that support the full lifecycle of your Lenovo assets from procurement to disposition. The service experience can optimize productivity and user satisfaction by reducing downtime, and enabling you or your IT staff to focus on your business-critical issues.
The SUPPORT bundles includes:
Onsite:Parts and labor repair coverage where labor is provided onsite next business day. If Lenovo determines your product problem is covered by the product warranty and cannot be resolved over the phone, a technician will be dispatched to arrive onsite.
Keep Your Drive (KYD): Cost-effective, convenient and secure way of retaining your drives and confidential data in the unlikely event of failure.
Premier Support (PRE):Direct access to elite Lenovo technicians that provide unscripted, advanced troubleshooting for comprehensive hardware and software phone support.
- - Access to Product Engineers and Technical Account Managers for fast escalation
- Dedicated 800 number – No menus to navigate
- Quarterly reporting of service levels
- Third party software support, not available with standard support
- Repair parts prioritization