IBM Business Critical Service - extended service agreement - for IBM QRadar
Mfg # E0QR1LL
CDW # 6143734
Software Details
- Extended service agreement
- 1 appliance install
- Passport Advantage Express
- 24x7
- for IBM QRadar Network Insights Appliance 1920 G2
- subsequent
- 1 year
- response time: 4 h
Know your gear
Under the Business Critical service upgrade option, when you contact IBM for support and IBM determines that onsite support is necessary, IBM will target to be onsite within 4 hours, 24 hours per day, 7 days per week. This target is measured from the time onsite hardware support is deemed necessary. IBM will contact your representative to arrange for the onsite visit.