Tech specs
Brand
HPE
Product Line
HPE Tech Care
Model
Basic Service with Defective Media Retention
Manufacturer
HP CTO Server Avnet
Product Supported
Servers
Packaged Quantity
1
ENERGY STAR Certified
No
EPEAT Compliant
No
TCO Certified
No
Coverage Period
5 Year
Service Availability
9 hours a day / 5 days a week
Service Location
On-site
Service Response Time
Next Business Day
Service Sub Type
Parts and labor
System
Defective media retention - 5 years, Extended service agreement - parts and labor - 5 years - on-site - response time: 2 business days (distance from customer site - 200 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Extended service agreement - parts and labor - 5 years - on-site - response time: 3 business days (distance from customer site - 300 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Extended service agreement - parts and labor - 5 years - on-site - response time: NBD (distance from customer site - 100 miles) - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, New releases update - 5 years, Product info support - knowledge base access - 5 years, Product info support - web support - 5 years, Technical support - phone consulting - 5 years - response time: 2 h - availability: 9 hours a day (8:00 AM - 5:00 PM) / Monday-Friday, Technical support - remote diagnosis - 5 years, Technical support - visual remote guidance - 5 years
Limited Warranty
Extended Service Agreement
Compatibility Specs
HPE ProLiant DL380 Gen10 Plus
