CDW AMPLIFIED™ SUPPORT
CDW Technology Support
An unplanned interruption of service in your network can impact the productivity of your business or halt operations. CDW IT support services provide custom-tailored Cisco, Microsoft and Palo Alto technology support plans, maximizing your business uptime and enabling IT cost containment.
Amplify your uptime.
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Complete IT Support for Your Organization
Our CDW Technology Support suite of services provides cost-effective, high-value alternatives to OEM support for Cisco, Microsoft and Palo Alto Networks support contract customers. All CDW Technology Support products provide the following:
Single Point of Contact
We are your "one hand to shake." CDW serves as a single point of contact for your product, licensing and support service needs. We own your incidents from inception to final resolution.
OEM Integration
The CDW Technology Support Service Desk seamlessly augments the OEM's support capability on your behalf and is fully backed by Cisco, Microsoft and Palo Alto.
24x7x365 Support
Our service desk is available all year, wherever and whenever you need us.
Incident Priority
Set your incident priority based on potential business impacts.
First Call Response and Escalations
All incidents are routed through the CDW Service Desk and routed to certified support engineers.
Personalized Experience
CDW is a trusted and vested partner in your business.
Multiple Communication Options
Initiate incident reports via portal, portal chat, email or phone.
Competitive Pricing
Our existing OEM support relationships allow us to offer additional support at a cost that works for you.
OEM Certified Engineers
Our support team has been delivering OEM-certified support for over 20 years — we can connect you with an elite support engineer with fewer transfers.
ITSM Best Practices
Our ITIL-certified engineers and ServiceNow Services Portal help you maintain IT Service Management (ITSM) best practices and systems.
CTS Services Portal Overview
Cisco
The CDW Technology Support - Cisco Service provides an alternative to Cisco SmartNet Support, including these advantages and benefits:
Hardware Replacement
On-site hardware replacement services are available for covered devices.
Preview Cisco CTS
Cisco-Backed Support
CDW Technology Support - Cisco is backed by Cisco and Cisco-certified engineers.
Microsoft
The CDW Technology Support - Microsoft service provides an alternative to Microsoft Premier Support and Microsoft Unified Support, including these advantages and benefits:
Preview Microsoft CTS
Personalized Engagement
Personalized engagement management guides you from onboarding and kickoff to regular incident review, questions and escalations as needed, giving you the support you need for your Microsoft environment.
Microsoft-Backed Support
CTS is backed by Microsoft and Microsoft-certified engineers.
Support Engineering
CDW Technology Support can assist with reactive support issues, advice and best practices, service outages and provide guidance for planned events such as installation of patches or upgrades.
Supported Platforms:
- Microsoft Server OS
- Azure
- SQL Server
- System Center
- Exchange Online
- Office 365
- Teams
- SharePoint Online
- Dynamics
- Microsoft Endpoint Manager (Intune)
- Sharepoint Server (on-premises)
- Exchange Server (on-premises)
Now with Inscape
Customers now have access to Inscape, a CDW Built cloud and SaaS management platform, as part of their CTS Microsoft engagement.
Palo Alto
The CDW Technology Support - Palo Alto Service provides an alternative to Palo Alto Standard, Premium, and Platinum Support for qualified customers, including these advantages and benefits:
Palo Alto-Backed Support
CDW Technology Support Palo Alto is backed by Palo Alto Networks and Palo Alto-certified engineers.